/* ============================================================
   BM Vagas — Central de Chamados
   Herda TODOS os tokens de style.css e a estrutura de painel.css.
   Aqui mora só o que é específico do módulo: fila de chamados,
   linha do tempo da conversa, relógio de SLA e caixa de estimativa.
   ============================================================ */

/* ───────────── Sidebar · faixa do módulo ───────────── */
.chm-modulo {
  display: flex; align-items: center; gap: 8px;
  margin: 14px 16px 0;
  padding: 8px 12px;
  border-radius: 10px;
  background: var(--grad-dark);
  color: #fff;
  font-family: var(--font-display);
  font-size: 11.5px;
  font-weight: 800;
  letter-spacing: .06em;
  text-transform: uppercase;
}
.chm-modulo-dot {
  width: 7px; height: 7px; border-radius: 50%;
  background: var(--brand-mid);
  box-shadow: 0 0 0 3px rgba(255, 81, 0, .3);
}

/* Aviso de identidade trocada: quem entrou por código enquanto tinha sessão de
   portal aberta precisa VER que está no outro papel, e ter um caminho de volta. */
.chm-vendo-como {
  display: block;
  margin: 0 16px 12px;
  padding: 10px 12px;
  border-radius: 11px;
  background: var(--warn-soft);
  border: 1px solid #fde68a;
  text-decoration: none;
  transition: border-color .15s var(--ease);
}
.chm-vendo-como:hover { border-color: var(--warn); }
.chm-vendo-como strong {
  display: block; font-size: 12px; font-weight: 800; color: #b45309; line-height: 1.3;
}
.chm-vendo-como span {
  display: block; font-size: 11px; color: #92400e; line-height: 1.4; margin-top: 3px;
}

.chm-alerta-link {
  position: relative;
  display: flex; align-items: center; gap: 10px;
  padding: 9px 12px;
  margin: 2px 0;
  border-radius: 10px;
  font-size: 13.5px;
  font-weight: 600;
  color: var(--ink-soft);
  text-decoration: none;
  transition: background .15s var(--ease);
}
.chm-alerta-link:hover { background: var(--bg-soft); color: var(--ink); }
.chm-alerta-dot { width: 8px; height: 8px; border-radius: 50%; flex-shrink: 0; }
.chm-dot-vermelho { background: var(--danger); box-shadow: 0 0 0 3px rgba(239, 68, 68, .16); }
.chm-dot-ambar    { background: var(--warn);   box-shadow: 0 0 0 3px rgba(245, 158, 11, .18); }
.chm-alerta-link .nav-badge { margin-left: auto; padding: 2px 8px; font-size: 11px; font-weight: 700; border-radius: 999px; }
.chm-badge-vermelho { background: #fef2f2; color: #b91c1c; }
.chm-badge-ambar    { background: var(--warn-soft); color: #b45309; }

/* O rótulo só some em tela bem estreita (regra lá embaixo, em 380px) —
   escondê-lo já em 620px tirava o texto de um botão que cabia inteiro. */
.chm-topbar-cta { padding: 9px 16px; font-size: 13.5px; }

/* ───────────── Números de gestão (KPIs) ───────────── */
.chm-kpis { grid-template-columns: repeat(auto-fit, minmax(min(100%, 200px), 1fr)); }

/* ═══════════════ Barra de filtros — premium (Jefferson 23/07) ═══════════════
   Duas linhas limpas: abas em cima, busca + filtros embaixo. Antes tudo brigava
   por espaço numa linha só e ficava encavalado. */
.chm-filtros {
  display: flex;
  flex-direction: column;
  gap: 14px;
  margin-bottom: 22px;
}

/* ── Abas ── */
.chm-tabs { display: flex; gap: 7px; flex-wrap: wrap; }
.chm-tab {
  display: inline-flex; align-items: center; gap: 7px;
  height: 38px;
  padding: 0 16px;
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 999px;
  font-size: 13.5px;
  font-weight: 600;
  color: var(--ink-soft);
  text-decoration: none;
  transition: background .16s var(--ease), color .16s var(--ease), border-color .16s var(--ease), box-shadow .2s var(--ease), transform .12s var(--ease);
}
.chm-tab:hover { background: var(--bg-soft); border-color: var(--border-strong); transform: translateY(-1px); }
.chm-tab.active {
  background: var(--grad-brand);
  color: #fff;
  border-color: transparent;
  box-shadow: 0 8px 18px -8px rgba(255, 81, 0, .5);
}
.chm-tab.active:hover { transform: translateY(-1px); }
.chm-tab-count {
  font-size: 11px; font-weight: 700; padding: 1px 8px; border-radius: 999px;
  background: rgba(15, 23, 42, .07);
  font-variant-numeric: tabular-nums;
}
.chm-tab.active .chm-tab-count { background: rgba(255, 255, 255, .28); }
.chm-tab.perigo:not(.active) { border-color: #fecaca; color: #b91c1c; }
.chm-tab.perigo:not(.active) .chm-tab-count { background: #fef2f2; color: #b91c1c; }
.chm-tab.alerta:not(.active) { border-color: #fde68a; color: #b45309; }
.chm-tab.alerta:not(.active) .chm-tab-count { background: var(--warn-soft); color: #b45309; }

/* ── Linha de controles: busca (cresce) + dois selects ── */
.chm-controles {
  display: flex;
  align-items: stretch;
  gap: 10px;
  flex-wrap: wrap;
}

/* Busca: cresce e domina a linha, altura consistente com os selects (44px) */
.chm-busca {
  flex: 1 1 340px;
  display: flex; align-items: center; gap: 10px;
  height: 44px;
  padding: 0 16px;
  background: #fff;
  border: 1.5px solid var(--border);
  border-radius: 14px;
  box-shadow: var(--shadow-sm);
  transition: border-color .15s var(--ease), box-shadow .2s var(--ease);
}
.chm-busca:focus-within { border-color: var(--brand-mid); box-shadow: 0 0 0 4px rgba(255, 81, 0, .1); }
.chm-busca svg { color: var(--ink-mute); width: 17px; height: 17px; flex-shrink: 0; transition: color .15s var(--ease); }
.chm-busca:focus-within svg { color: var(--brand-mid); }
.chm-busca.buscando svg { color: var(--brand-mid); animation: chm-spin .7s linear infinite; }
@keyframes chm-spin { to { transform: rotate(360deg); } }
.chm-busca input {
  flex: 1; min-width: 0;
  background: transparent; border: 0; outline: none;
  padding: 0; font: inherit; font-size: 14.5px; color: var(--ink);
}
.chm-busca input::placeholder { color: var(--ink-mute); }
.chm-busca-limpar {
  flex-shrink: 0;
  width: 22px; height: 22px;
  display: flex; align-items: center; justify-content: center;
  border: 0; border-radius: 50%;
  background: var(--bg-tint); color: var(--ink-soft);
  font-size: 12px; line-height: 1; cursor: pointer;
  transition: background .15s var(--ease), color .15s var(--ease);
}
.chm-busca-limpar:hover { background: #fee2e2; color: #b91c1c; }
.chm-busca-limpar[hidden] { display: none; }

/* Regra global do layout de chamados: [hidden] SEMPRE esconde, mesmo quando a
   classe define display flex/grid (senão .chm-campo, .chm-grid2, .chm-contato
   etc. ignoram o atributo — foi o caso do painel "em nome de" e do contato). */
[hidden] { display: none !important; }

/* ───────────── Multi-áreas (#52) ───────────── */
.chm-areas-extra {
  display: grid; grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
  gap: 4px 14px; padding: 10px 12px;
  background: var(--bg-soft); border-radius: 10px;
}
.chm-areas-extra .chm-check { margin: 0; font-size: 12.5px; }

/* ───────────── Kanban (#54) ───────────── */
.chm-vista-toggle {
  display: inline-flex; align-items: stretch; height: 44px;
  background: #fff; border: 1.5px solid var(--border); border-radius: 14px;
  overflow: hidden; box-shadow: var(--shadow-sm);
}
.chm-vista-toggle button {
  width: 44px; display: flex; align-items: center; justify-content: center;
  border: 0; background: transparent; color: var(--ink-mute); cursor: pointer;
  transition: background .15s var(--ease), color .15s var(--ease);
}
.chm-vista-toggle button svg { width: 17px; height: 17px; }
.chm-vista-toggle button:hover { color: var(--ink); background: var(--bg-soft); }
.chm-vista-toggle button.on { background: var(--grad-brand); color: #fff; }

.chm-kanban {
  display: grid; grid-template-columns: repeat(5, minmax(230px, 1fr)); gap: 12px;
  overflow-x: auto; padding-bottom: 6px;
}
.chm-kb-col { min-width: 230px; background: var(--bg-soft); border-radius: 14px; padding: 10px; }
.chm-kb-head {
  display: flex; align-items: center; justify-content: space-between;
  font-size: 11.5px; font-weight: 800; letter-spacing: .05em; text-transform: uppercase;
  color: var(--ink-soft); padding: 2px 4px 10px;
}
.chm-kb-head b {
  font-size: 11px; background: #fff; border-radius: 999px; padding: 1px 8px;
  color: var(--ink-mute); font-variant-numeric: tabular-nums;
}
.chm-kb-cards { display: flex; flex-direction: column; gap: 8px; }
.chm-kb-card {
  display: block; background: #fff; border: 1px solid var(--border); border-radius: 12px;
  border-left: 3px solid var(--kb-cor, #FF5100);
  padding: 10px 12px; text-decoration: none;
  transition: transform .12s var(--ease), box-shadow .15s var(--ease);
}
.chm-kb-card:hover { transform: translateY(-1px); box-shadow: var(--shadow-sm); }
.chm-kb-topo { display: flex; align-items: center; justify-content: space-between; gap: 6px; margin-bottom: 4px; }
.chm-kb-prot { font-family: 'JetBrains Mono', monospace; font-size: 10.5px; font-weight: 700; color: var(--ink-mute); }
.chm-kb-card strong { display: block; font-size: 13px; font-weight: 700; color: var(--ink); line-height: 1.35; margin-bottom: 6px; }
.chm-kb-meta { display: flex; flex-direction: column; gap: 1px; font-size: 11px; color: var(--ink-mute); font-weight: 600; margin-bottom: 7px; }
/* #268: a coluna do Kanban é estreita (240px no tablet). Sem quebra de linha e
   sem min-width, o segundo item do rodapé escapava para fora do card. Agora
   quebra para a linha de baixo e, se ainda faltar espaço, corta com reticências
   em vez de vazar. */
.chm-kb-rodape {
  display: flex; align-items: center; justify-content: space-between;
  gap: 4px 6px; flex-wrap: wrap; min-width: 0;
}
.chm-kb-rodape > * { min-width: 0; max-width: 100%; }
.chm-kb-rodape small {
  font-size: 10.5px; font-weight: 700; color: var(--ink-mute);
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.chm-kb-vazio {
  padding: 18px 0; text-align: center; font-size: 11.5px; color: var(--ink-mute);
  border: 1.5px dashed var(--border); border-radius: 10px;
}

@media (max-width: 1100px) {
  .chm-kanban { display: flex; }          /* rola na horizontal no tablet/celular */
  .chm-kb-col { flex: 0 0 240px; }
}

/* ───────────── Vinculados (#53) ───────────── */
.chm-pai-banner {
  display: flex; align-items: center; gap: 10px;
  margin: 0 0 16px; padding: 11px 14px;
  background: #eff6ff; border: 1px solid #bfdbfe; border-radius: 12px;
  font-size: 13px; color: #1e3a8a;
}
.chm-pai-banner svg { width: 16px; height: 16px; flex-shrink: 0; color: #1d4ed8; }
.chm-pai-banner a { color: #1d4ed8; font-weight: 700; text-decoration: none; }
.chm-pai-banner a:hover { text-decoration: underline; }
.chm-vinc {
  display: flex; flex-direction: column; gap: 3px;
  padding: 9px 0; border-bottom: 1px dashed #eef1f5; text-decoration: none;
}
.chm-vinc:last-of-type { border-bottom: 0; }
.chm-vinc small { font-size: 10.5px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; color: var(--ink-mute); }
.chm-vinc span { font-size: 13px; font-weight: 600; color: var(--ink); line-height: 1.35; }
.chm-vinc:hover span { color: var(--brand-mid, #ea580c); }
.chm-vinc .chm-pill { align-self: flex-start; }
.chm-vinc-pai { background: var(--bg-soft); border-radius: 10px; padding: 9px 10px; margin-bottom: 6px; border-bottom: 0; }

/* ───────────── Dica na abertura (#101) ───────────── */
.chm-dica-abertura {
  display: flex; align-items: flex-start; gap: 10px;
  margin: 4px 0 6px; padding: 12px 14px;
  background: #eff6ff; border: 1px solid #bfdbfe; border-radius: 12px;
  font-size: 12.5px; line-height: 1.5; color: #1e3a8a;
}
.chm-dica-abertura svg { width: 17px; height: 17px; flex-shrink: 0; color: #1d4ed8; margin-top: 1px; }
.chm-dica-abertura strong { font-weight: 700; }

/* ───────────── Editar mensagem (#92) e abertura (#95) ───────────── */
.chm-msg-editado { font-size: 11px; color: var(--ink-mute); font-style: italic; }
.chm-msg-editar-btn {
  margin-top: 4px; padding: 0; border: 0; background: none; cursor: pointer;
  font-size: 11.5px; font-weight: 600; color: var(--ink-mute); text-decoration: underline;
}
.chm-msg-editar-btn:hover { color: var(--brand-mid, #ea580c); }
.chm-msg-editar-form { margin-top: 8px; }
.chm-msg-editar-form textarea {
  width: 100%; padding: 9px 11px; font: inherit; font-size: 13.5px; line-height: 1.5;
  border: 1.5px solid var(--border); border-radius: 10px; resize: vertical;
}
.chm-msg-editar-acoes { display: flex; gap: 8px; margin-top: 8px; }
.chm-msg-editar-acoes .btn { padding: 6px 14px; font-size: 12.5px; }

.chm-edabertura { padding: 16px 20px; margin-bottom: 16px; }
.chm-edabertura > summary {
  cursor: pointer; font-size: 14px; font-weight: 700; color: var(--ink);
  list-style: none; user-select: none;
}
.chm-edabertura > summary::-webkit-details-marker { display: none; }
.chm-edabertura[open] > summary { margin-bottom: 6px; }

/* ───────────── Acompanham (#51) ───────────── */
.chm-obs-lista { display: flex; flex-direction: column; gap: 4px; margin-bottom: 10px; }
.chm-obs {
  display: flex; align-items: center; justify-content: space-between; gap: 8px;
  padding: 6px 0; border-bottom: 1px dashed #eef1f5; font-size: 13px;
}
.chm-obs:last-child { border-bottom: 0; }
.chm-obs span { font-weight: 600; color: var(--ink); }
.chm-obs span small { color: var(--ink-mute); font-weight: 600; }
.chm-obs-rm {
  width: 20px; height: 20px; border: 0; border-radius: 50%; cursor: pointer;
  background: var(--bg-tint); color: var(--ink-soft); font-size: 11px; line-height: 1;
}
.chm-obs-rm:hover { background: #fee2e2; color: #b91c1c; }
.chm-obs-add { display: flex; gap: 8px; }
.chm-obs-add select {
  flex: 1; min-width: 0; padding: 8px 10px; font-size: 12.5px; font-weight: 600;
  border: 1.5px solid var(--border); border-radius: 10px; background: #fff; color: var(--ink);
}
.chm-obs-add .btn { padding: 8px 14px; font-size: 12.5px; }
.chm-obs-vazio { font-size: 12.5px; color: var(--ink-mute); margin: 0 0 10px; }
.chm-obs-nota { font-size: 11px; color: var(--ink-mute); margin: 8px 0 0; line-height: 1.5; }

/* ───────────── "Meus" por papel e status (#42 + #50) ───────────── */
.chm-meus-bar {
  display: flex; align-items: center; justify-content: space-between;
  gap: 10px; flex-wrap: wrap;
  margin: 0 0 14px;
  padding: 10px 12px;
  background: #fff; border: 1px solid var(--border); border-radius: 12px;
}
.chm-meus-grp { display: flex; gap: 6px; flex-wrap: wrap; }
.chm-meus-chip {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 5px 12px;
  font-size: 12.5px; font-weight: 600; color: var(--ink-soft);
  background: var(--bg-soft); border: 1px solid transparent; border-radius: 999px;
  text-decoration: none; transition: all .14s var(--ease);
}
.chm-meus-chip b { font-size: 11px; font-weight: 800; opacity: .75; }
.chm-meus-chip:hover { background: var(--bg-tint); color: var(--ink); }
.chm-meus-chip.on { background: var(--grad-brand); color: #fff; }
.chm-meus-chip.on b { opacity: .9; }

/* ───────────── Gestão (#21): fila de trabalho ───────────── */
.chm-g-filtros { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin: 14px 0; }
.chm-g-filtros select {
  padding: 8px 12px; font-size: 13px; font-weight: 600; color: var(--ink);
  background: #fff; border: 1.5px solid var(--border); border-radius: 10px;
}

.chm-g-box { margin-bottom: 14px; }
.chm-g-total { font-size: 12px; font-weight: 600; color: var(--ink-mute); margin-left: 8px; }
.chm-g-canvas { position: relative; height: 240px; }
.chm-g-grid3 { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.chm-g-nota { font-size: 11px; color: var(--ink-mute); margin: 10px 0 0; }
.chm-g-vazio { font-size: 12.5px; color: var(--ink-mute); }

.chm-g-tabwrap { overflow-x: auto; }
.chm-g-tab { width: 100%; border-collapse: collapse; font-size: 13px; }
.chm-g-tab th {
  text-align: left; font-size: 11px; font-weight: 700; letter-spacing: .04em;
  text-transform: uppercase; color: var(--ink-mute);
  padding: 8px 10px; border-bottom: 1.5px solid var(--border); white-space: nowrap;
}
.chm-g-tab td { padding: 10px; border-bottom: 1px dashed #eef1f5; vertical-align: middle; }
.chm-g-tab tr:last-child td { border-bottom: 0; }
.chm-g-linha-critica td { background: #fff8f6; }
.chm-g-linha-critica td:first-child { box-shadow: inset 3px 0 0 #ef4444; }

.chm-g-cel-titulo { min-width: 240px; max-width: 380px; }
.chm-g-titulo { text-decoration: none; display: block; }
.chm-g-titulo strong { display: block; font-size: 13.5px; font-weight: 700; color: var(--ink); line-height: 1.35; }
.chm-g-titulo:hover strong { color: var(--brand-mid, #ea580c); }
.chm-g-titulo span { display: block; font-size: 11px; color: var(--ink-mute); margin-top: 2px; }

.chm-g-sla, .chm-g-parado { font-size: 12.5px; font-weight: 700; color: var(--ink-soft); white-space: nowrap; }
.chm-g-sla.alerta,  .chm-g-parado.alerta  { color: #b45309; }
.chm-g-sla.critico, .chm-g-parado.critico { color: #b91c1c; }
.chm-g-sla.pausado { color: var(--ink-mute); font-weight: 600; }

.chm-g-mini {
  max-width: 170px; width: 100%;
  padding: 6px 8px; font-size: 12px; font-weight: 600; color: var(--ink);
  background: #fff; border: 1.5px solid var(--border); border-radius: 8px; cursor: pointer;
}
.chm-g-mini:hover { border-color: var(--brand-mid, #ea580c); }

@media (max-width: 900px) { .chm-g-grid3 { grid-template-columns: 1fr; } }
@media (max-width: 640px) {
  .chm-g-filtros select { flex: 1; min-width: 130px; }
  .chm-g-cel-titulo { min-width: 200px; }
}

/* Selects: flexíveis (Alexandre 24/07 — o 4º select sobrava sozinho embaixo).
   Encolhem até 148px pra caber todo mundo numa linha; o rótulo já corta com
   ellipsis. Em tela média, a busca ocupa a linha 1 e os selects dividem a
   linha 2 por igual — nunca fica UM órfão. */
.chm-filtro-select { flex: 1 1 170px; width: auto; min-width: 148px; max-width: 230px; }

@media (max-width: 1240px) and (min-width: 721px) {
  .chm-busca { flex: 1 1 100%; }
  .chm-filtro-select { max-width: none; }
}
.chm-filtro-select .ps-trigger {
  height: 44px;
  border-radius: 14px;
  border: 1.5px solid var(--border);
  font-size: 14px;
  box-shadow: var(--shadow-sm);
}
.chm-filtro-select .ps-trigger:hover { border-color: var(--border-strong); }

@media (max-width: 720px) {
  .chm-controles { gap: 8px; }
  .chm-busca { flex: 1 1 100%; }
  .chm-filtro-select { flex: 1 1 calc(50% - 4px); width: auto; }
}
@media (max-width: 440px) {
  .chm-filtro-select { flex: 1 1 100%; }
}

/* ── Lista: fade sutil enquanto o AJAX carrega ── */
.chm-lista-wrap { transition: opacity .18s var(--ease); }
.chm-lista-wrap.carregando { opacity: .45; pointer-events: none; }

/* ───────────── Fila de chamados ───────────── */
.chm-lista { display: flex; flex-direction: column; gap: 12px; }

.chm-card {
  position: relative;
  display: grid;
  grid-template-columns: 4px 1fr auto;
  gap: 0 16px;
  align-items: stretch;
  background: #fff;
  border: 1px solid #e6eaf0;
  border-radius: 16px;
  overflow: hidden;
  box-shadow: 0 1px 2px rgba(15, 23, 42, .04);
  transition: border-color .15s var(--ease), box-shadow .2s var(--ease), transform .15s var(--ease);
  text-decoration: none;
  color: inherit;
}
.chm-card:hover {
  border-color: var(--brand-soft);
  transform: translateY(-2px);
  box-shadow: 0 14px 30px -18px rgba(255, 81, 0, .32);
}
/* Faixa lateral na cor do fornecedor — dá pra bater o olho e saber de quem é */
.chm-card-faixa { background: var(--chm-cor, var(--brand-mid)); }

.chm-card-corpo { padding: 15px 0 15px 0; min-width: 0; }
.chm-card-topo {
  display: flex; align-items: center; gap: 8px; flex-wrap: wrap;
  margin-bottom: 5px;
}
.chm-protocolo {
  font-family: var(--font-mono);
  font-size: 11.5px;
  font-weight: 700;
  color: var(--ink-mute);
  letter-spacing: -.01em;
}
.chm-card-titulo {
  font-family: var(--font-display);
  font-size: 15.5px;
  font-weight: 700;
  color: var(--ink);
  line-height: 1.3;
  margin: 0 0 6px;
  word-break: break-word;
}
.chm-card:hover .chm-card-titulo { color: var(--brand); }
.chm-card-meta {
  display: flex; flex-wrap: wrap; gap: 6px 14px;
  font-size: 12.5px;
  color: var(--ink-soft);
}
.chm-card-meta span { display: inline-flex; align-items: center; gap: 5px; }
.chm-card-meta svg { width: 12px; height: 12px; opacity: .7; }

.chm-card-lado {
  display: flex; flex-direction: column; align-items: flex-end; justify-content: center;
  gap: 8px;
  padding: 15px 18px 15px 0;
  flex-shrink: 0;
}
@media (max-width: 760px) {
  .chm-card { grid-template-columns: 4px 1fr; }
  .chm-card-lado { grid-column: 2; align-items: flex-start; padding: 0 16px 15px; }
  .chm-card-corpo { padding-bottom: 10px; }
}
.chm-card-corpo { padding-left: 0; }
.chm-card > .chm-card-corpo { padding-right: 4px; }

/* ───────────── Pills ───────────── */
.chm-pill {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 3px 10px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: .04em;
  text-transform: uppercase;
  white-space: nowrap;
}
.chm-pill-suave {
  text-transform: none;
  letter-spacing: 0;
  font-weight: 700;
  font-size: 11.5px;
  background: var(--bg-soft);
  color: var(--ink-soft);
}
.chm-pill-forn {
  text-transform: none; letter-spacing: 0; font-weight: 700; font-size: 11.5px;
  border: 1px solid currentColor;
  background: transparent;
}

/* ───────────── Relógio de SLA ───────────── */
.chm-sla {
  display: inline-flex; align-items: center; gap: 6px;
  font-size: 12px;
  font-weight: 700;
  padding: 4px 10px;
  border-radius: 999px;
  white-space: nowrap;
}
.chm-sla-ok        { background: #ecfdf5; color: #047857; }
.chm-sla-atencao   { background: var(--warn-soft); color: #b45309; }
.chm-sla-estourado { background: #fef2f2; color: #b91c1c; }
.chm-sla-pausado   { background: var(--bg-tint); color: var(--ink-soft); }
.chm-sla-encerrado { background: var(--bg-soft); color: var(--ink-mute); }
.chm-sla svg { width: 12px; height: 12px; }

.chm-sla-barra {
  width: 100%; height: 5px;
  background: var(--bg-tint);
  border-radius: 3px;
  overflow: hidden;
  margin-top: 8px;
}
.chm-sla-barra i { display: block; height: 100%; border-radius: 3px; transition: width .4s var(--ease); }
.chm-sla-barra i.ok        { background: linear-gradient(90deg, #34d399, #10b981); }
.chm-sla-barra i.atencao   { background: linear-gradient(90deg, #fbbf24, #f59e0b); }
.chm-sla-barra i.estourado { background: linear-gradient(90deg, #f87171, #ef4444); }
.chm-sla-barra i.pausado   { background: var(--border-strong); }
.chm-sla-barra i.encerrado { background: var(--border); }

/* ───────────── Detalhe: grade 2 colunas ───────────── */
.chm-detalhe {
  display: grid;
  grid-template-columns: minmax(0, 1.75fr) minmax(0, 1fr);
  gap: 22px;
  align-items: start;
}
@media (max-width: 1020px) {
  .chm-detalhe { grid-template-columns: minmax(0, 1fr); }
}

.chm-cabecalho {
  background: #fff;
  border: 1px solid #e6eaf0;
  border-radius: 18px;
  padding: 22px 24px;
  margin-bottom: 20px;
  box-shadow: 0 1px 2px rgba(15, 23, 42, .04), 0 12px 28px -20px rgba(15, 23, 42, .12);
}
.chm-cabecalho h1 {
  font-family: var(--font-display);
  font-size: 23px;
  font-weight: 800;
  letter-spacing: -.02em;
  line-height: 1.2;
  color: var(--ink);
  margin: 8px 0 12px;
  word-break: break-word;
}
.chm-cab-linha { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }

/* Botão de estimativa no canto do card (Jefferson 23/07) */
.chm-corner-estimativa {
  position: absolute;
  top: 16px; right: 18px;
  display: inline-flex; align-items: center; gap: 6px;
  padding: 8px 13px;
  border: 1.5px solid #fde68a;
  border-radius: 999px;
  background: linear-gradient(135deg, #fffbeb, #fff);
  color: #b45309;
  font: inherit; font-size: 12.5px; font-weight: 700;
  cursor: pointer;
  transition: border-color .15s var(--ease), box-shadow .2s var(--ease), transform .12s var(--ease);
}
.chm-corner-estimativa:hover { border-color: var(--warn); box-shadow: 0 6px 16px -8px rgba(245, 158, 11, .5); transform: translateY(-1px); }
.chm-corner-estimativa svg { width: 14px; height: 14px; }
@media (max-width: 640px) {
  .chm-corner-estimativa { position: static; margin-bottom: 12px; width: 100%; justify-content: center; }
  .chm-cabecalho { padding-top: 16px; }
}
.chm-estimativa-fechar {
  border: 0; background: transparent; color: var(--ink-mute);
  font-size: 16px; line-height: 1; cursor: pointer; padding: 4px 6px;
}
.chm-estimativa-fechar:hover { color: var(--ink); }
.chm-estimativa-box[hidden] { display: none; }

/* ───────────── Conversa ───────────── */
.chm-thread { display: flex; flex-direction: column; gap: 14px; }

.chm-msg {
  display: grid;
  grid-template-columns: 38px 1fr;
  gap: 12px;
  align-items: start;
}
.chm-msg-avatar {
  width: 38px; height: 38px;
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 13px;
  color: #fff;
  background: var(--grad-vibe);
  box-shadow: 0 4px 10px -3px rgba(255, 81, 0, .4);
  flex-shrink: 0;
}
.chm-msg-avatar.lado-fornecedor { background: linear-gradient(135deg, #60a5fa, #2563eb); box-shadow: 0 4px 10px -3px rgba(37, 99, 235, .4); }
.chm-msg-avatar.lado-sistema    { background: var(--grad-dark); box-shadow: none; }

.chm-msg-balao {
  background: #fff;
  border: 1px solid #e6eaf0;
  border-radius: 14px;
  padding: 13px 16px;
  min-width: 0;
}
.chm-msg-cab {
  display: flex; align-items: baseline; gap: 8px; flex-wrap: wrap;
  margin-bottom: 6px;
}
.chm-msg-autor { font-size: 13.5px; font-weight: 700; color: var(--ink); }
.chm-msg-papel { font-size: 11px; color: var(--ink-mute); font-weight: 600; }
.chm-msg-hora  { font-size: 11.5px; color: var(--ink-mute); margin-left: auto; white-space: nowrap; }
.chm-msg-corpo {
  font-size: 14px;
  line-height: 1.6;
  color: var(--ink);
  white-space: pre-wrap;
  word-break: break-word;
}
.chm-msg-corpo strong { font-weight: 700; }
/* #271: link no corpo da mensagem. break-all porque URL longa não tem espaço
   pra quebrar e estouraria o balão. */
.chm-msg-corpo a {
  color: var(--brand-mid);
  font-weight: 600;
  text-decoration: underline;
  text-underline-offset: 2px;
  word-break: break-all;
}
.chm-msg-corpo a:hover { color: var(--brand); }

.chm-msg.interna .chm-msg-balao {
  background: #fffbeb;
  border-color: #fde68a;
  border-left: 3px solid var(--warn);
}
.chm-msg.sistema .chm-msg-balao {
  background: var(--bg-soft);
  border-style: dashed;
}
.chm-msg.sistema .chm-msg-corpo { font-size: 13px; color: var(--ink-soft); }

.chm-tag-interna {
  font-size: 10px; font-weight: 800; letter-spacing: .06em; text-transform: uppercase;
  color: #b45309; background: var(--warn-soft);
  padding: 2px 7px; border-radius: 999px;
}

/* Caixa de resposta */
.chm-responder textarea {
  width: 100%;
  min-height: 110px;
  padding: 13px 15px;
  border: 1.5px solid var(--border);
  border-radius: 12px;
  font: inherit;
  font-size: 14px;
  line-height: 1.55;
  color: var(--ink);
  resize: vertical;
  transition: border-color .15s var(--ease), box-shadow .15s var(--ease);
}
.chm-responder textarea:focus {
  outline: none;
  border-color: var(--brand-mid);
  box-shadow: 0 0 0 4px rgba(255, 81, 0, .12);
}
.chm-responder-acoes {
  display: flex; align-items: center; gap: 12px; flex-wrap: wrap;
  margin-top: 12px;
}
.chm-check {
  display: inline-flex; align-items: center; gap: 7px;
  font-size: 13px; font-weight: 600; color: var(--ink-soft);
  cursor: pointer;
}
.chm-arquivo {
  display: inline-flex; align-items: center; gap: 7px;
  padding: 8px 13px;
  border: 1.5px dashed var(--border-strong);
  border-radius: 10px;
  font-size: 13px; font-weight: 600; color: var(--ink-soft);
  cursor: pointer;
  transition: border-color .15s var(--ease), color .15s var(--ease);
}
.chm-arquivo:hover { border-color: var(--brand-mid); color: var(--brand); }
.chm-arquivo svg { width: 14px; height: 14px; }

/* Cabeçalho compacto (Alexandre 23/07): título e indicadores na MESMA faixa,
   sem parágrafo descritivo — a fila sobe ao máximo. */
.chm-topo {
  display: flex; align-items: center; justify-content: space-between;
  gap: 12px 28px; flex-wrap: wrap;
  margin: 0 0 16px;
}
.chm-topo-id { min-width: 0; }
.chm-topo h1 { font-size: 25px; line-height: 1.05; margin: 0; }
.chm-topo .grad { background: var(--grad-vibe); -webkit-background-clip: text; background-clip: text; color: transparent; }
.chm-topo .chm-kpi-strip { margin: 0; }
@media (max-width: 720px) {
  .chm-topo { gap: 10px; }
  .chm-topo h1 { font-size: 21px; }
  .chm-topo .chm-kpi-strip { width: 100%; }
}

/* Faixa compacta de indicadores (Alexandre 23/07): substitui os 4 cards grandes,
   sobe a fila. Chips clicáveis: ícone + número + rótulo, tudo numa linha. */
.chm-kpi-strip {
  display: flex; flex-wrap: wrap; gap: 10px;
  margin: 0 0 16px;
}
.chm-kpi {
  display: inline-flex; align-items: center; gap: 9px;
  padding: 8px 15px; border-radius: 12px;
  background: #fff; border: 1px solid var(--border);
  text-decoration: none; color: inherit;
  transition: border-color .15s var(--ease), box-shadow .15s var(--ease), transform .15s var(--ease);
}
.chm-kpi:hover { border-color: var(--brand-soft); box-shadow: 0 6px 16px -10px rgba(15, 23, 42, .25); transform: translateY(-1px); }
.chm-kpi-ico { display: inline-flex; color: var(--ink-mute); }
.chm-kpi-ico svg { width: 16px; height: 16px; }
.chm-kpi-num { font-weight: 800; font-size: 19px; line-height: 1; color: var(--ink-strong); letter-spacing: -.01em; }
.chm-kpi-lbl { font-size: 12.5px; font-weight: 600; color: var(--ink-soft); }
.chm-kpi.perigo { border-color: #fecaca; background: #fff5f5; }
.chm-kpi.perigo .chm-kpi-num, .chm-kpi.perigo .chm-kpi-ico { color: #b91c1c; }
.chm-kpi.dinheiro .chm-kpi-num { font-size: 16px; color: #6d28d9; }
.chm-kpi.dinheiro .chm-kpi-ico { color: #8b5cf6; }
@media (max-width: 560px) {
  .chm-kpi { flex: 1 1 calc(50% - 5px); justify-content: flex-start; }
}

/* Miniaturas de imagem colada (Ctrl+V) — #9 */
.chm-coladas { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 10px; }
.chm-coladas:empty { margin-top: 0; }
.chm-colada-thumb {
  height: 58px; width: auto; max-width: 120px;
  object-fit: cover;
  border: 1px solid var(--border); border-radius: 8px;
  box-shadow: 0 2px 6px -3px rgba(15, 23, 42, .25);
}

/* ───────────── Estimativa / orçamento ───────────── */
.chm-orcamento {
  border: 1.5px solid #fde68a;
  background: linear-gradient(180deg, #fffbeb 0%, #fff 100%);
  border-radius: 16px;
  padding: 18px 20px;
  margin-bottom: 18px;
}
.chm-orcamento.aprovado { border-color: #a7f3d0; background: linear-gradient(180deg, #ecfdf5 0%, #fff 100%); }
.chm-orcamento.recusado { border-color: #fecaca; background: linear-gradient(180deg, #fef2f2 0%, #fff 100%); }
.chm-orcamento.substituido { border-color: var(--border); background: var(--bg-soft); opacity: .75; }

.chm-orc-valor {
  font-family: var(--font-display);
  font-size: 30px;
  font-weight: 800;
  letter-spacing: -.025em;
  color: var(--ink);
  line-height: 1;
}
.chm-orc-conta {
  font-size: 12.5px;
  color: var(--ink-soft);
  font-weight: 600;
  margin-top: 5px;
}
.chm-orc-acoes { display: flex; gap: 10px; flex-wrap: wrap; margin-top: 16px; }

.btn-aprovar {
  display: inline-flex; align-items: center; gap: 7px;
  padding: 11px 20px;
  border: 0; border-radius: 10px;
  background: linear-gradient(135deg, #10b981, #047857);
  color: #fff;
  font: inherit; font-weight: 700; font-size: 14px;
  cursor: pointer;
  box-shadow: 0 10px 24px -10px rgba(16, 185, 129, .6);
  transition: transform .15s var(--ease), box-shadow .2s var(--ease);
}
.btn-aprovar:hover { transform: translateY(-1px); box-shadow: 0 14px 30px -10px rgba(16, 185, 129, .7); }
.btn-recusar {
  display: inline-flex; align-items: center; gap: 7px;
  padding: 11px 20px;
  border: 1.5px solid #fecaca; border-radius: 10px;
  background: #fff; color: #b91c1c;
  font: inherit; font-weight: 700; font-size: 14px;
  cursor: pointer;
  transition: background .15s var(--ease);
}
.btn-recusar:hover { background: #fef2f2; }
.btn-aprovar svg, .btn-recusar svg { width: 15px; height: 15px; }

/* ───────────── Blocos da coluna lateral ───────────── */
.chm-box {
  background: #fff;
  border: 1px solid #e6eaf0;
  border-radius: 16px;
  padding: 18px 20px;
  margin-bottom: 18px;
  box-shadow: 0 1px 2px rgba(15, 23, 42, .04);
}
.chm-box h3 {
  font-family: var(--font-display);
  font-size: 13px;
  font-weight: 800;
  letter-spacing: .06em;
  text-transform: uppercase;
  color: var(--ink-mute);
  margin: 0 0 14px;
  display: flex; align-items: center; gap: 7px;
}
.chm-box h3 svg { width: 14px; height: 14px; }

.chm-dados { display: flex; flex-direction: column; gap: 0; }
.chm-dado {
  display: flex; align-items: center; justify-content: space-between; gap: 12px;
  padding: 9px 0;
  border-bottom: 1px dashed #eef1f5;
  font-size: 13.5px;
}
.chm-dado:last-child { border-bottom: 0; }
.chm-dado > span { color: var(--ink-mute); flex-shrink: 0; }
.chm-dado > strong { font-weight: 700; color: var(--ink); text-align: right; word-break: break-word; }

/* #47: contato do solicitante sob demanda */
.chm-contato-btn {
  display: inline-block; margin-left: 6px; padding: 1px 8px 2px;
  font-size: 10.5px; font-weight: 700; letter-spacing: .02em;
  color: var(--laranja, #f97316); background: #fff7ed;
  border: 1px solid #fed7aa; border-radius: 999px; cursor: pointer;
  vertical-align: 1px; transition: all .15s;
}
.chm-contato-btn:hover, .chm-contato-btn.aberto { background: #ffedd5; border-color: #fdba74; }
.chm-contato {
  margin: -2px 0 4px; padding: 8px 10px;
  background: #fffbf5; border: 1px dashed #fed7aa; border-radius: 10px;
  font-size: 12.5px; display: flex; flex-direction: column; gap: 4px;
}
.chm-contato > div { display: flex; justify-content: space-between; gap: 10px; }
.chm-contato span { color: var(--ink-mute); flex-shrink: 0; }
.chm-contato a { color: var(--ink); font-weight: 600; text-decoration: none; word-break: break-all; text-align: right; }
.chm-contato a:hover { color: var(--laranja, #f97316); text-decoration: underline; }
.chm-contato em { color: var(--ink-mute); }

/* Linha do tempo */
.chm-timeline { display: flex; flex-direction: column; gap: 0; }
.chm-tl-item {
  position: relative;
  padding: 0 0 16px 20px;
  border-left: 2px solid var(--bg-tint);
}
.chm-tl-item:last-child { border-left-color: transparent; padding-bottom: 0; }
.chm-tl-item::before {
  content: "";
  position: absolute;
  left: -5px; top: 3px;
  width: 8px; height: 8px;
  border-radius: 50%;
  background: var(--brand-mid);
  box-shadow: 0 0 0 3px #fff, 0 0 0 5px rgba(255, 81, 0, .18);
}
.chm-tl-item.verde::before   { background: var(--success); box-shadow: 0 0 0 3px #fff, 0 0 0 5px rgba(16, 185, 129, .18); }
.chm-tl-item.vermelho::before{ background: var(--danger);  box-shadow: 0 0 0 3px #fff, 0 0 0 5px rgba(239, 68, 68, .18); }
.chm-tl-item.cinza::before   { background: var(--ink-faint); box-shadow: 0 0 0 3px #fff; }
.chm-tl-texto { font-size: 13px; line-height: 1.5; color: var(--ink); }
.chm-tl-texto strong { font-weight: 700; }
.chm-tl-hora { font-size: 11.5px; color: var(--ink-mute); margin-top: 2px; }

/* Anexos */
.chm-anexo {
  display: flex; align-items: center; gap: 10px;
  padding: 9px 11px;
  border: 1px solid var(--border);
  border-radius: 10px;
  margin-bottom: 8px;
  text-decoration: none;
  color: var(--ink);
  font-size: 13px;
  transition: border-color .15s var(--ease), background .15s var(--ease);
}
.chm-anexo:hover { border-color: var(--brand-soft); background: var(--brand-tint); }
.chm-anexo svg { width: 15px; height: 15px; color: var(--ink-mute); flex-shrink: 0; }
.chm-anexo span { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.chm-anexo small { color: var(--ink-mute); flex-shrink: 0; }

/* Previa de planilha/CSV dentro do balao. Mesma ideia da miniatura de imagem:
   arquivo pequeno mostra o conteudo, ninguem precisa baixar pra saber o que veio. */
.chm-anexo-tabela {
  width: 100%; max-width: 460px;
  margin: 6px 0 4px;
  border: 1px solid var(--border);
  border-radius: 10px;
  overflow: hidden;
  background: #fff;
}
.chm-anexo-tabela table { width: 100%; border-collapse: collapse; font-size: 12px; }
.chm-anexo-tabela thead th {
  text-align: left; font-weight: 700; color: var(--ink-mute);
  background: #f8fafc; padding: 7px 9px;
  border-bottom: 1px solid var(--border);
  white-space: nowrap;
}
.chm-anexo-tabela tbody td {
  padding: 6px 9px; color: var(--ink);
  border-bottom: 1px solid #f1f5f9;
  white-space: nowrap; max-width: 200px;
  overflow: hidden; text-overflow: ellipsis;
}
.chm-anexo-tabela tbody tr:last-child td { border-bottom: 0; }
.chm-anexo-tabela-nota {
  padding: 6px 9px; font-size: 11.5px; color: var(--ink-mute);
  background: #f8fafc; border-top: 1px solid var(--border);
}
@media (max-width: 640px) {
  .chm-anexo-tabela { overflow-x: auto; }
}

/* #168: prévia da imagem na própria página. O anexo antes só existia atrás de um
   link em aba nova, e é aí que o antirrobô da hospedagem entra na frente. Como
   miniatura, vira requisição comum de imagem e a pessoa vê sem sair da tela. */
.chm-anexo-previa {
  display: block; margin-bottom: 8px;
  border: 1px solid var(--border); border-radius: 10px;
  overflow: hidden; background: var(--bg-soft, #f8fafc);
  transition: border-color .15s var(--ease);
}
.chm-anexo-previa:hover { border-color: var(--brand-soft); }
.chm-anexo-previa img {
  display: block; width: 100%; height: auto; max-height: 420px;
  object-fit: contain; margin: 0 auto;
}
.chm-anexo-baixar {
  display: inline-block; margin: -4px 0 14px;
  font-size: 12px; color: var(--ink-mute); text-decoration: underline;
}
.chm-anexo-baixar:hover { color: var(--brand, #FF5100); }

/* ───────────── Formulários do módulo ───────────── */
.chm-form { display: flex; flex-direction: column; gap: 16px; }
.chm-campo { display: flex; flex-direction: column; gap: 6px; }
.chm-campo > label {
  font-size: 12.5px;
  font-weight: 700;
  color: var(--ink);
  display: flex; align-items: center; gap: 6px;
}
.chm-campo > label em { color: var(--danger); font-style: normal; }
.chm-campo small { font-size: 11.5px; color: var(--ink-mute); line-height: 1.45; }
.chm-campo input[type="text"],
.chm-campo input[type="email"],
.chm-campo input[type="number"],
.chm-campo input[type="tel"],
.chm-campo select,
.chm-campo textarea {
  width: 100%;
  padding: 11px 14px;
  border: 1.5px solid var(--border);
  border-radius: 11px;
  font: inherit;
  font-size: 14px;
  color: var(--ink);
  background: #fff;
  transition: border-color .15s var(--ease), box-shadow .15s var(--ease);
}
.chm-campo textarea { min-height: 130px; line-height: 1.55; resize: vertical; }
.chm-campo input:focus, .chm-campo select:focus, .chm-campo textarea:focus {
  outline: none;
  border-color: var(--brand-mid);
  box-shadow: 0 0 0 4px rgba(255, 81, 0, .12);
}
.chm-grid2 {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(min(100%, 220px), 1fr));
  gap: 16px;
}

/* Escolha de categoria em cartões (abertura do chamado) */
.chm-opcoes {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(min(100%, 165px), 1fr));
  gap: 10px;
}
.chm-opcao {
  position: relative;
  display: flex; flex-direction: column; gap: 5px;
  padding: 14px;
  border: 1.5px solid var(--border);
  border-radius: 13px;
  cursor: pointer;
  background: #fff;
  transition: border-color .15s var(--ease), box-shadow .15s var(--ease), transform .15s var(--ease);
}
.chm-opcao:hover { border-color: var(--brand-soft); transform: translateY(-2px); }
.chm-opcao input { position: absolute; opacity: 0; pointer-events: none; }
.chm-opcao-nome { font-size: 14px; font-weight: 700; color: var(--ink); display: flex; align-items: center; gap: 7px; }
.chm-opcao-ponto { width: 9px; height: 9px; border-radius: 50%; flex-shrink: 0; }
.chm-opcao-desc { font-size: 11.5px; color: var(--ink-mute); line-height: 1.45; }
.chm-opcao-sla { font-size: 11px; font-weight: 700; color: var(--ink-soft); margin-top: 2px; }
.chm-opcao.marcada {
  border-color: var(--brand-mid);
  background: var(--brand-tint);
  box-shadow: 0 8px 22px -12px rgba(255, 81, 0, .45);
}

/* ───────────── Configuração ───────────── */
/* #302: busca na lista de pessoas da configuração. */
.chm-cfg-busca {
  display: flex; align-items: center; gap: 12px;
  margin: 0 0 14px;
}
.chm-cfg-busca input {
  flex: 1; min-width: 0;
  padding: 9px 13px;
  border: 1.5px solid var(--border);
  border-radius: 10px;
  font-size: 13px; font-family: inherit; color: var(--ink);
  background: #fff;
  transition: border-color .15s var(--ease), box-shadow .15s var(--ease);
}
.chm-cfg-busca input:focus {
  outline: none;
  border-color: var(--brand-mid);
  box-shadow: 0 0 0 3px rgba(255, 81, 0, .12);
}
.chm-cfg-busca span {
  font-size: 12px; color: var(--ink-mute); white-space: nowrap;
}

.chm-cfg-tabela { width: 100%; border-collapse: collapse; font-size: 13px; }
.chm-cfg-tabela th {
  text-align: left; padding: 9px 10px;
  color: var(--ink-mute); font-size: 11px;
  text-transform: uppercase; letter-spacing: .05em;
  border-bottom: 1px solid var(--border);
}
.chm-cfg-tabela td { padding: 10px; border-bottom: 1px solid #f4f4f5; vertical-align: middle; }
.chm-cfg-tabela tr:last-child td { border-bottom: 0; }

details.chm-editor { margin-top: 14px; }
details.chm-editor > summary {
  display: inline-flex; align-items: center; gap: 7px;
  padding: 9px 16px;
  border: 1.5px solid var(--border);
  border-radius: 10px;
  font-size: 13.5px; font-weight: 700; color: var(--ink-soft);
  cursor: pointer;
  list-style: none;
}
details.chm-editor > summary::-webkit-details-marker { display: none; }
details.chm-editor > summary:hover { border-color: var(--brand-mid); color: var(--brand); }
details.chm-editor[open] > summary { border-color: var(--brand-mid); color: var(--brand); background: var(--brand-tint); }
details.chm-editor .chm-editor-corpo {
  margin-top: 14px;
  padding: 18px;
  border: 1px solid var(--border);
  border-radius: 14px;
  background: var(--bg-soft);
}

/* ───────────── Acesso do fornecedor (fora do painel) ───────────── */
.chm-acesso {
  min-height: 100vh;
  display: flex; align-items: center; justify-content: center;
  padding: 28px 20px;
  background:
    radial-gradient(circle at 1px 1px, rgba(15, 23, 42, .045) 1px, transparent 0),
    linear-gradient(180deg, #f4f7fc 0%, #f8fafc 100%);
  background-size: 24px 24px, 100% 100%;
}
.chm-acesso-card {
  width: 100%;
  max-width: 420px;
  background: #fff;
  border: 1px solid #e6eaf0;
  border-radius: 22px;
  padding: 34px 32px;
  box-shadow: 0 28px 70px -24px rgba(15, 23, 42, .28);
}
.chm-acesso-card img { max-width: 165px; height: auto; display: block; margin: 0 auto 20px; }
.chm-acesso-card h1 {
  font-family: var(--font-display);
  font-size: 21px; font-weight: 800; letter-spacing: -.02em;
  color: var(--ink); margin: 0 0 6px; text-align: center;
}
.chm-acesso-card p.sub {
  font-size: 13.5px; color: var(--ink-soft); line-height: 1.55;
  text-align: center; margin: 0 0 24px;
}
.chm-acesso-card input[type="email"],
.chm-acesso-card input[type="text"] {
  width: 100%;
  padding: 13px 15px;
  border: 1.5px solid var(--border);
  border-radius: 12px;
  font: inherit; font-size: 15px; color: var(--ink);
  transition: border-color .15s var(--ease), box-shadow .15s var(--ease);
}
.chm-acesso-card input:focus {
  outline: none; border-color: var(--brand-mid);
  box-shadow: 0 0 0 4px rgba(255, 81, 0, .12);
}
.chm-codigo-input {
  text-align: center;
  font-family: var(--font-mono) !important;
  font-size: 27px !important;
  font-weight: 700;
  letter-spacing: .35em;
  text-indent: .35em;
}
.chm-acesso-card .btn-cta-premium { width: 100%; justify-content: center; margin-top: 16px; padding: 13px 20px; }
.chm-acesso-aviso {
  padding: 11px 14px; border-radius: 10px;
  font-size: 13px; font-weight: 600; margin-bottom: 18px;
  line-height: 1.45;
}
.chm-acesso-aviso.ok      { background: #ecfdf5; border: 1px solid #a7f3d0; color: #047857; }
.chm-acesso-aviso.err     { background: #fef2f2; border: 1px solid #fecaca; color: #991b1b; }
.chm-acesso-aviso.trocar  { background: var(--warn-soft); border: 1px solid #fde68a; color: #92400e; font-weight: 500; }
.chm-acesso-rodape {
  text-align: center; margin-top: 20px;
  font-size: 12.5px; color: var(--ink-mute);
}
.chm-acesso-rodape a { color: var(--brand-mid); font-weight: 700; text-decoration: none; }
.chm-acesso-rodape a:hover { text-decoration: underline; }

/* ───────────── Estado vazio ───────────── */
.chm-vazio {
  text-align: center;
  padding: 54px 24px;
  background: #fff;
  border: 1px dashed var(--border-strong);
  border-radius: 18px;
}
.chm-vazio svg { width: 42px; height: 42px; color: var(--ink-faint); margin-bottom: 12px; }
.chm-vazio h3 {
  font-family: var(--font-display);
  font-size: 17px; font-weight: 700; color: var(--ink); margin: 0 0 6px;
}
.chm-vazio p { font-size: 13.5px; color: var(--ink-soft); margin: 0 0 18px; line-height: 1.55; }

/* ═══════════════════════════════════════════════════════════
   CELULAR
   O layout já não estourava — o problema era ordem de leitura:
   os quatro números de gestão ocupavam a tela inteira e a FILA,
   que é o que interessa no celular, só aparecia depois de ~1000px
   de rolagem. Aqui os números viram tiles compactos de 2 colunas.
   ═══════════════════════════════════════════════════════════ */
@media (max-width: 640px) {

  /* ── Cabeçalho da página: menos altura, mesma hierarquia ── */
  .page-head { margin-bottom: 18px; gap: 12px; }
  .page-head h1 { font-size: 25px; }
  .page-head p { font-size: 13.5px; margin-top: 6px; }
  .page-head-eyebrow { margin-bottom: 8px; font-size: 11px; }
  .page-head .btn-back { align-self: flex-start; }

  /* ── Números de gestão em 2 colunas compactas ── */
  .chm-kpis {
    grid-template-columns: 1fr 1fr;
    gap: 10px;
    margin-bottom: 18px;
  }
  .stat-card { padding: 13px 13px 12px; border-radius: 14px; }
  .stat-card-head { gap: 8px; margin-bottom: 8px; }
  .stat-icon { width: 30px; height: 30px; border-radius: 9px; }
  .stat-icon svg { width: 15px; height: 15px; }
  .stat-label { font-size: 11.5px; line-height: 1.25; }
  .stat-value { font-size: 24px !important; margin-bottom: 6px; }
  .stat-trend {
    font-size: 10.5px; padding: 3px 7px; gap: 3px;
    /* o texto de apoio é secundário: cabe em duas linhas sem empurrar o tile */
    line-height: 1.3;
  }
  .stat-trend svg { display: none; }

  /* ── Filtros: alvo de toque maior ── */
  .chm-tabs { gap: 6px; }
  .chm-tab { height: 36px; padding: 0 13px; font-size: 12.5px; }
  .chm-filtros { gap: 12px; margin-bottom: 16px; }
  .chm-busca input { font-size: 16px; }   /* 16px evita o zoom automático do iOS */

  /* ── Cartão do chamado ── */
  .chm-card-corpo { padding: 13px 0; }
  .chm-card-titulo { font-size: 15px; }
  .chm-card-lado { padding: 0 14px 13px; flex-direction: row; flex-wrap: wrap; gap: 6px; }
  .chm-card-meta { gap: 5px 12px; font-size: 12px; }

  /* ── Detalhe ── */
  .chm-cabecalho { padding: 18px 16px; border-radius: 14px; }
  .chm-cabecalho h1 { font-size: 20px; }
  .chm-detalhe { gap: 16px; }
  .chm-box, .chm-orcamento { padding: 16px; border-radius: 14px; }
  .chm-orc-valor { font-size: 26px; }

  /* Ação de status e decisão de orçamento ocupam a linha toda:
     botão de 44px é o mínimo confortável pro polegar. */
  .chm-cabecalho form { width: 100%; }
  .chm-cabecalho form > button { width: 100%; padding: 13px 18px !important; }
  .chm-orc-acoes { flex-direction: column; }
  .btn-aprovar, .btn-recusar { width: 100%; justify-content: center; padding: 13px 18px; }

  /* ── Conversa ── */
  .chm-msg { grid-template-columns: 30px 1fr; gap: 9px; }
  .chm-msg-avatar { width: 30px; height: 30px; font-size: 11px; }
  .chm-msg-balao { padding: 11px 13px; border-radius: 12px; }
  .chm-msg-corpo { font-size: 13.5px; }
  .chm-msg-hora { margin-left: 0; width: 100%; }   /* data desce em vez de espremer o nome */
  .chm-responder-acoes { gap: 9px; }
  .chm-responder-acoes .btn { width: 100%; justify-content: center; margin-left: 0 !important; }
  .chm-responder textarea { font-size: 15px; }

  /* ── Formulários ── */
  .chm-campo input, .chm-campo select, .chm-campo textarea { font-size: 15px; padding: 12px 14px; }
  .chm-opcoes { grid-template-columns: 1fr; }
  .panel { padding: 18px 16px 16px; border-radius: 14px; }
  .panel-head h2 { font-size: 15.5px; }

  /* ── Configuração ── */
  details.chm-editor .chm-editor-corpo { padding: 14px; }
  .chm-cfg-tabela { font-size: 12.5px; }
  .chm-cfg-tabela th, .chm-cfg-tabela td { padding: 8px; }
}

/* Telas bem estreitas (iPhone SE e afins) */
@media (max-width: 380px) {
  .chm-kpis { grid-template-columns: 1fr; }
  .chm-topbar-cta span { display: none; }   /* fica só o "+" ao lado das migalhas */
  .chm-topbar-cta { padding: 10px 13px; }
  .page-head h1 { font-size: 23px; }
}

/* Avaliação por estrelas */
.chm-estrelas { display: inline-flex; flex-direction: row-reverse; gap: 4px; }
.chm-estrelas input { display: none; }
.chm-estrelas label {
  cursor: pointer; color: var(--ink-faint); font-size: 26px; line-height: 1;
  transition: color .12s var(--ease), transform .12s var(--ease);
}
.chm-estrelas label:hover,
.chm-estrelas label:hover ~ label,
.chm-estrelas input:checked ~ label { color: #f59e0b; }
.chm-estrelas label:hover { transform: scale(1.12); }

/* #120 — serviço do catálogo + respostas dadas na abertura */
.chm-servico-bloco {
  margin-top: 14px; padding: 12px 14px; background: #f8fafc;
  border: 1px solid #e2e8f0; border-left: 3px solid var(--brand-mid, #FF5100);
  border-radius: 10px;
}
.chm-servico-tag {
  display: flex; align-items: center; gap: 6px; font-size: 12.5px;
  color: var(--ink-soft); margin-bottom: 8px;
}
.chm-servico-tag svg { width: 14px; height: 14px; }
.chm-servico-qa { font-size: 13px; line-height: 1.55; padding: 6px 0; border-top: 1px dashed #e2e8f0; }
.chm-servico-qa:first-of-type { border-top: 0; }
.chm-servico-qa span { display: block; font-size: 11.5px; color: var(--ink-mute); font-weight: 700; }
.chm-servico-qa strong { font-weight: 600; color: var(--ink); }